Return Policies and Exchanges. You may return damaged items to NGC within 2 days of the date of receipt of the item for a complete refund of the purchase price. To be eligible for a return, purchased items must be unused and in the same condition as delivered to you (either at pick-up or time of installation). To return a purchased item, you must call NGC Customer Service at 1-833-NATGAS2 (628-4272). If the purchased item was installed, we will coordinate pickup of the damaged item from your residence. If the product was picked up, we will coordinate a time for you to return it. Once the returned item is received and inspected/approved for return by NGC or its designee, a refund will be issued to your payment method and processed in accordance with the terms of the applicable payment method.
From time to time, NGC may, in its sole discretion, allow you to exchange a purchased item. Any exchanges will be made in accordance with NGC’s exchange policies in effect on the date of exchange. Exchanges and returns will not be permitted for any customized or special order products, unless those products are defective.
